How To Book Tickets

TOM’s Box Office: How To Book Tickets

TOM’s Box Office operates online, on the phone and in person. We sell tickets for all events* at The Old Market and are the best place to book tickets for your show.

Book Tickets Online

Booking Tickets:


To buy tickets for any of our shows at any time, click the ‘Book Tickets’ link of any event, or head to TOM’s Box Office online. Our box office system is automated, and you will be emailed an ‘e-receipt’ as soon as your payment has been processed.

ON THE PHONE: 01273 201 801

Call us on 01273 201 801 if you’d prefer to book over the phone. We’re here from 10:00am-6:00pm weekdays. Please note: this process is exactly the same as online bookings, and there is no difference in fees.

IN PERSON: 11a Upper Market Street

Our physical box office here on Upper Market Street is open on weekdays from 1:00pm until 5:00pm. Please note: If you are able to pay using cash, you will avoid the transaction fee which applied to card payments. 


Any tickets unsold directly before performance times will be available 45 minutes before the show. Many tickets are, however, cheaper when booked in advance. Book early to guarantee entry!


Tickets for many shows here at The Old Market are available through external box offices. Often, third party sellers add extra fees to the ticket’s face value, so we always recommend buying from TOM’s Box Office directly if you can. If you’re concerned about their legitimacy, feel free to check with us first.

Collecting Tickets:

To collect tickets, you will need to show us your ‘e-receipt’ email. Tickets may be collected either:
>> On-the-door, before your show begins.
>> or In advance, any time we’re open (see our opening times).
Show us your ‘e-receipt’ on a smartphone, electronic device or printout.

nb. TOM’s Box Office does not post tickets for any shows.

* A small number of shows choose to sell all tickets through an external ticketing provider. If any show is not on sale through TOM’s Box Office, we will provide booking information within event listings. 


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